Shipping
How long does shipping take?
Most items ship from US warehouses in 1 to 6 business days after processing (1 to 3 business days). Some pet items ship from partner warehouses in 10 to 11 days. The exact window for each product is on its product page.
Do you ship internationally?
Right now we ship to the United States and Canada only.
How do I track my order?
You will get a tracking email as soon as your order ships. If tracking has not updated in 10 business days, email support@cinderarc.com and we will look into it.
Are shipping costs included?
Yes. All listed prices include shipping. There are no added fees at checkout.
Returns and refunds
What is your return policy?
30 days from delivery. Item has to be unused and in original packaging. See the full Refund Policy for details.
What if my order arrives damaged?
Email us with a photo and your order number. We cover the replacement or refund, no return shipping needed from you.
What if my order never arrives?
If it has been 30 business days since your ship date and no delivery, email us. We replace it or refund in full.
Products
Where do these products come from?
Our catalog is handpicked from vetted US warehouses and international partners. Every product on the site was chosen because it solves a specific problem, not because it was on sale wholesale.
How do I know a product will fit my space?
Every listing has dimensions in the product description. If something is unclear, email us and we will check with the supplier.
Support
How do I contact you?
Email support@cinderarc.com or call (513) 212-6672. Response time is 1 to 2 business days.
Do you have a phone line for orders?
The phone line is for support, not order placement. Please order through the website.