Refund policy

We accept returns for 30 days from the delivery date.

To be eligible, the item must be unused, in its original condition, and in its original packaging. To start a return, email support@cinderarc.com with your order number and a photo of the item. We will reply within 2 business days with return instructions and a return address.

Return shipping is paid by the customer unless the item arrived damaged, defective, or was not the item ordered. In those cases we cover return shipping and you may choose a replacement or a full refund.

Once we receive and inspect the returned item, we will approve or decline the refund and email you the outcome. Approved refunds are issued to the original payment method within 5 to 10 business days. Your bank or card issuer may take additional time to post it.

Items that cannot be returned: perishable goods, personal care items that have been opened, and anything marked final sale on the product page.

Order cancellations are accepted within 12 hours of purchase, before the order enters fulfillment. Email support@cinderarc.com with your order number.

If your order has not arrived within the maximum delivery window shown in our Shipping Policy, contact us and we will replace it or refund it in full.